topic Changing plan to a cheaper one in Get Support

Changing plan to a cheaper one

hanczak — Wed, 28 Jan 2026 05:29:03 GMT

I cannot change my plan to a cheaper one. The only plans that show up when I click on "change your subscription" are more expensive ones. When I try "shop plans" the answer is "you already have an active subscribtion. What do I need to do?

Re: Changing plan to a cheaper one

TheSterlinger — Wed, 28 Jan 2026 05:34:34 GMT

Yes, many face the same situation. You can only change to the plans presented to you when you choose change subscription.

The shop plans offers will be different from your own plans.

It's awful, but nothing you can do if you don't want what's listed.

Re: Changing plan to a cheaper one

hanczak — Wed, 28 Jan 2026 05:53:14 GMT

If I unsubscribe, would I be able to purchase a new plan?

Re: Changing plan to a cheaper one

TheSterlinger — Wed, 28 Jan 2026 06:10:13 GMT

No, that would not work. The only way would be to port out to a new provider and port back.

You would be considered a new customer, good for the deal, but you would lose any credits you currently have, no refund. You would need to create a new email and start all over.

Adding, no Public Mobile does not have a customer service phone number. Self serve online only. And they don't make exceptions.