topic Re: Service not working in Get Support

Service not working

LisaVdv — Wed, 28 Jan 2026 04:08:32 GMT

I signed up yesterday and data still isn’t working. It says I have SOS only.

the chat bot suggested turning my phone off & on but that didn’t change anything.

I sent a help ticket in four hours ago but haven’t received a reply.

any other suggestions for what to try?

Re: Service not working

hairbag1 — Wed, 28 Jan 2026 04:13:12 GMT

@LisaVdv

the customer support group are still trying to catch up after the recent promo debacle ...give it a try again tomorrow. In the meantime, try rebooting your cell from time to time to see if that helps.

Re: Service not working

Michele0 — Wed, 28 Jan 2026 04:50:41 GMT

Do you have a physical SIM card in your phone from your previous provider? If so, try removing it. That's how I resolved this issue in my own phone yesterday.

Re: Service not working

LisaVdv — Wed, 28 Jan 2026 05:16:34 GMT

Yes, I do - will try that once I'm home again - thank you!

Re: Service not working

LisaVdv — Wed, 28 Jan 2026 05:16:59 GMT

Thank you! Will do!