topic Re: Complete activation loop hell... Again in Get Support

Complete activation loop hell... Again

RU_B9 — Wed, 28 Jan 2026 02:56:27 GMT

I cannot access any payment or billing options in either the app or the web portal.
The payment section does not appear at all.
I need to add a new credit card but cannot.
Please reset or rebuild my billing profile / self-serve account on the backend, as this is preventing payment access.

Re: Complete activation loop hell... Again

hTideGnow — Wed, 28 Jan 2026 02:58:41 GMT

hi @RU_B9

the system has been overloaded because of the weekend flash sale

try later tonight using Incognito/private/secret mode on your browser, but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers. Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com

Re: Complete activation loop hell... Again

RU_B9 — Wed, 28 Jan 2026 03:26:32 GMT

Thanks, but that's not it. It's not just this weekend.
I have to update my credit card info, and tried a week ago and had the same problem.
Neither the app nor the website let me get past the "let's complete your activation"... page, even though I've been using PM for years.
I'd forgotten what a s*** show the PM back end is.
Probably better to port out and pay more.

Re: Complete activation loop hell... Again

hairbag1 — Wed, 28 Jan 2026 03:47:09 GMT

@RU_B9

I suggest you go to Canada Tire, Shoppers Drug and No Thrills and get payment vouchers; dial 611 to add them to your account for renewal. In a few days, the customer support folks should be caught up on recent promo debacle and be able to address your concern. Use the link the other guy gave you to dm customer support in a few days.