topic Re: Porting Assistance Number in Get Support

Porting Assistance Number

J01 — Wed, 28 Jan 2026 03:02:02 GMT

Hi PM Community,

I see a few people have had issues porting from Fizz to Public. One person had success adding 4 0's to the end of their Fizz account number.

Unfortunately this hasn't worked for one of my lines.

There's a porting assistance number floating around - could someone share it with me please?

Thanks.

Re: Porting Assistance Number

hTideGnow — Wed, 28 Jan 2026 03:08:11 GMT

hi @J01 yes, using account number from Fizz is tricky

mast are ok to add 0 to the end but yes, some ended up need IMEI. So, give them both

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Porting Assistance Number

J01 — Wed, 28 Jan 2026 03:33:43 GMT

Just as a heads up to anyone else about to port...I tried moving my second Fizz line using the IMEI instead and got the same issue. So I'll have to wait for support to figure it out unfortunately.