topic koodo in Get Support

koodo

Mmlg — Wed, 28 Jan 2026 02:21:52 GMT

I know that I had to get a new number because I had Koodo prepaid but I’m supposed to be able to get my old number back. But every time I’m supposed to submit a ticket nothing happens.

Re: koodo

Chalupa_Batman — Wed, 28 Jan 2026 02:23:08 GMT

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: koodo

hTideGnow — Wed, 28 Jan 2026 02:23:44 GMT

hi @Mmlg how to submit a ticket? PM has been very busy from weekend's Flash promo

try message them directly: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

but they might not reply till tomorrow

Re: koodo

hairbag1 — Wed, 28 Jan 2026 02:24:21 GMT

@Mmlg

here's a link to message Customer Support to hopefully get you going...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437