topic Re: How to get my number back? in Get Support

How to get my number back?

odysseyhecate — Wed, 28 Jan 2026 02:00:44 GMT

I switched to public mobile and chose a number. However, an agent mistakenly gave me a new number earlier today. Is there a way for me to get my previous number back?

Re: How to get my number back?

hTideGnow — Wed, 28 Jan 2026 02:02:04 GMT

hi @odysseyhecate

if you just lost it, PM has way to give you back. Just talk to them and ask them to escalate

ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: How to get my number back?

odysseyhecate — Wed, 28 Jan 2026 17:12:22 GMT

Hi thank you. How can I escalate this? It’s been 24 hours and the agent has not replied me.