topic opt-in again in Get Support

opt-in again

Cooke88 — Wed, 28 Jan 2026 01:53:47 GMT

I had previously opted out of marketing notifications and want to opt-in again

Re: opt-in again

TheSterlinger — Wed, 28 Jan 2026 01:57:02 GMT

You need to ask a cs agent to add you back.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

'Contact Us', and choose your topic.

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes. ( 24+ hours now)

Re: opt-in again

hTideGnow — Wed, 28 Jan 2026 02:22:18 GMT

hi @Cooke88

if you meant those SMS promo PM sent, and if you can find the text you replied STOP, you can try to reply back START

and try also UNSTOP

and YES