Help with setup!

aleaney — Sun, 22 Feb 2026 23:11:43 GMT

Hi! I setup my phone on Sunday, now it’s tueaday. Got a new eSIM from Public Mobile but what’s up?

i have data working but I can’t receive texts, can’t receive calls but I can make calls and I can send iPhone to iPhone texts.

I reset my network, didn’t work.

i tried 3G, didn’t work.

Anyone resolve this kind of issue?

Re: Help with setup!

hTideGnow — Wed, 28 Jan 2026 01:31:19 GMT

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage