topic Not receiving calls, nor receiving/sending sms after porting in Get Support

Not receiving calls, nor receiving/sending sms after porting

Plumpto81 — Wed, 28 Jan 2026 01:05:14 GMT

I recently (two days ago) switched from Fido to Public Mobile, bringing my phone number with me. I thought the porting went through properly when I was able to call out, but it turns out I am unable to receive calls (goes straight to voicemail) and no sms are going through. I think this means the phone only did a partial porting. What is the solution to fix this so the phone works properly?

Thanks,

Chris

I went from a physical sim (Fido) to an Esim (PM), so I am not sure if that has anything to do with it.

Re: Not receiving calls, nor receiving/sending sms after porting

TheSterlinger — Wed, 28 Jan 2026 01:36:28 GMT

@Plumpto81 read this thread and see if it will help you.

https://productioncommunity.publicmobile.ca/t5/Announcements/Number-Transfer-Troubleshooting-Steps/td-p/1406987

Re: Not receiving calls, nor receiving/sending sms after porting

Plumpto81 — Wed, 28 Jan 2026 12:06:30 GMT

Tried the recommendations, nothing successful. Looks like other people are having the exact same issue.

In my mind, the phone number has not been fully ported, and I don't know how to fix that. I bought a physical Sim, thinking that would do the trick, but still not receiving calls nor sending receiving texts. My voice mail seems to still be from my old carrier.