topic Re: multiple issues porting from PC Mobile and payment double charge in Get Support

multiple issues porting from PC Mobile and payment double charge

alanchingpubm — Sun, 25 Jan 2026 18:35:31 GMT

Was anyone able to get help with a bad port to PC Mobile? I did the activation and number transfer via the app, installed the esim. It said everything was good and that I should wait for a text from PC mobile. I never received the text. I was only able to dial up via the new esim. Everything else is going to my old PC Mobile esim. I had to switch back to the old pc mobile esim to get my services restored.

Also, did anyone get double charged on activation? When i finished the activiation, i was told the public-mobile subscription was no good, and I had to change plans. My credit card now shows two charges.

And to put icing on top, I submitted a ticket about this issue 24 hours ago. No response. I come ot try to check the status of the ticket and I cant find it. All i got is a screen shot of a confirmation. I have no clue what happened to the customer service ticket.

Re: multiple issues porting from PC Mobile and payment double charge

korolevada28 — Sun, 25 Jan 2026 18:38:19 GMT

Same here

Re: multiple issues porting from PC Mobile and payment double charge

hTideGnow — Sun, 25 Jan 2026 18:40:35 GMT

hi @alanchingpubm @korolevada28

did you provide PM the PC mboile account number?

did you call PC Mobile and ask if they receive the porting request? ask them if they will see porting authorization text to your PC Mobile sim

And PM porting team could also give you update. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: multiple issues porting from PC Mobile and payment double charge

Sansan — Sun, 25 Jan 2026 18:40:45 GMT

Lots of people with same issue as yours. You could send a message via link below but don't expect a reply for another 24-48 hours unfortunately.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: multiple issues porting from PC Mobile and payment double charge

korolevada28 — Sun, 25 Jan 2026 18:43:23 GMT

My number has been ported successfully, but I got a double charge, and my next payment show full amount without a discount as well.

I’ve submitted ticket yesterday at around 6pm

Re: multiple issues porting from PC Mobile and payment double charge

alanchingpubm — Wed, 28 Jan 2026 19:21:39 GMT

Second update: I was able to get in touch with cs_agent after 4 days.

Resolution was that I needed to refresh the transfer request from public. Afterwards I needed to immediately call PC mobile technical support and convince their technical to process the switch. At no point did I receive the actual text message. Pc mobile technician initially denied that there were any issues on their side and told me they could not help. I had to walk them thru the whole situation before they did something on their end to process the switch.

Apparently pc mobile tech support got more than 1000 calls about this issue and do not know how to address it. Hope this helps someone.

Double billing issue - I was charged once to top up my account. I was charged an additional time to have enough to activate the subscription plan. Later I was credited back 50%. It took the system some time to give me the credit back.

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To give an update, its been almost 48 hours. Zero response from Public Mobile to address my issue.

PC Mobile number porting does not work. I was given a text message to call the porting service, it just forwards me to Koodo and then hangs up. I never receive the text message to continue to conversation. All other options leads to them telling me to go to online chat for help. So the dial in number is useless. Koodo chat requires me to create a Koodo account, but I'm trying to report a Public Mobile account issue.

This is a nightmare, I also see many other people having porting issues. Their approach to not having any live agents is really bad.

I have also tried messaging the cs agent yesterday. its been more than 12 hours and no reply.

Re: multiple issues porting from PC Mobile and payment double charge

CSA_PM — Wed, 28 Jan 2026 00:55:51 GMT

Hi

I sent you a private message to your created ticket.