topic Re: Port Help LIne in Get Support

Port Help LIne

kb_mv — Tue, 27 Jan 2026 22:19:04 GMT

I have given the port help line number out a lot over the years I have been here as I'm sure a lot of people here have and never have I had someone message me after that the answer they received was "no, they are Koodo, PM has to help you".

~~Has anyone else who called the number for porting help experienced this answer?~~

Disregard, individual messaged me again and said on second try they were successful in getting help.

Re: Port Help LIne

hTideGnow — Tue, 27 Jan 2026 22:20:59 GMT

hi @kb_mv

i have been given out the number a lot. I do have many positive feedback saying they sorted out the porting issue, but some messaged me back saying they refused to help

I would give a wild guess that 25% of those got declined and 75% of those got it taken care by the team

Not sure why, but I think some Koodo staff thinks they are Koodo only.

Re: Port Help LIne

Sansan — Tue, 27 Jan 2026 23:46:18 GMT

All the time!!

4 outta 10 times since Friday to Monday alone.