topic Re: Requesting help with the step-by-step procedure for transporting a Koodo Prepaid phone number in Get Support

Requesting help with the step-by-step procedure for transporting a Koodo Prepaid phone number

solson369 — Tue, 27 Jan 2026 22:11:59 GMT

I transferred from Koodo Prepaid to a plan with a 50% discount that was finalized yesterday. During the process, I was instructed that since I was using prepaid, I should first activate the plan with a randomly assigned temporary number and then proceed with the number transfer later, which I did. Today, I tried submitting a ticket on the website and also attempted to send a private message, but neither option is working. Please let me know the fastest possible way to transfer my previous phone number.

Re: Requesting help with the step-by-step procedure for transporting a Koodo Prepaid phone number

hTideGnow — Tue, 27 Jan 2026 22:07:14 GMT

hi @solson369

what error you got? try again and use this link for direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

If any error, please post screenshot and we can try to help

Re: Requesting help with the step-by-step procedure for transporting a Koodo Prepaid phone number

solson369 — Tue, 27 Jan 2026 22:37:27 GMT

The private Message is not working. I am urgent.

Re: Requesting help with the step-by-step procedure for transporting a Koodo Prepaid phone number

hTideGnow — Tue, 27 Jan 2026 22:55:22 GMT

hi @solson369

why it is not working?. you meant no one reply or you cannot even message?

Re: Requesting help with the step-by-step procedure for transporting a Koodo Prepaid phone number

solson369 — Tue, 27 Jan 2026 23:12:16 GMT

It's keep saying

Correct the highlighted errors and try again. Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied.

Re: Requesting help with the step-by-step procedure for transporting a Koodo Prepaid phone number

hTideGnow — Tue, 27 Jan 2026 23:31:06 GMT

hi @solson369

you were copy and pasting some test

instead of paste, right click and choose Paste as text and it will fixed it

or type everything out

Re: Requesting help with the step-by-step procedure for transporting a Koodo Prepaid phone number

solson369 — Tue, 27 Jan 2026 23:33:36 GMT

Thx! It worked!