topic Re: I cannot either receive or sending message after porting my number from Fizz in Get Support

I cannot either receive or sending message after porting my number from Fizz

sammy28 — Tue, 27 Jan 2026 12:54:50 GMT

I transferred my number from my local carrier yesterday. My mobile carrier on the phone says Public Mobile but texting is not working.

I am able to make calls, but I cannot send sms messages or recieve texts. Please help soon as I use this phone for 2FA as well. I already sent a private message.

Re: I cannot either receive or sending message after porting my number from Fizz

slusagm — Tue, 27 Jan 2026 12:57:27 GMT

can you receive calls?

if you can receive calls and really just text, Reboot phone and reset network settings. But if you can't receive calls, it is an incomplete port, you need to wait for the port to be done

Re: I cannot either receive or sending message after porting my number from Fizz

sammy28 — Tue, 27 Jan 2026 21:56:46 GMT

Yes I can still receive or making call, but sms not working, already reset network

Re: I cannot either receive or sending message after porting my number from Fizz

sammy28 — Wed, 28 Jan 2026 00:33:52 GMT

Just figured out that I cannot receive calls, too, the only thing I can do now with my number is use data and make a call-out