topic Re: SOS mode in Get Support

SOS mode

ACon12 — Tue, 27 Jan 2026 21:49:54 GMT

Hi Everyone,

While creating an eSIM my phone went into SOS mode. I tried resetting my network settings but that is not working. I read I may need to buy a new eSIM but I am frustrated that customer service can't walk me through this process instead of randomly trying things in case they work .

Cheers

Re: SOS mode

hTideGnow — Tue, 27 Jan 2026 21:52:14 GMT

hi @ACon12

if you are in the app and can access Account page , go to Purchase sim card and buy another eSIM. That is the quickest way to get it resolved

if you cannot go to that page, try reboot the phone and login to app again and see if you can complete the subscription

but if those do not help, ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SOS mode

ACon12 — Tue, 27 Jan 2026 21:56:24 GMT

Thanks but to enter my account they are sending a verification code to my phone but I cannot access it as I am not receiving any text messages since I am in SOS mode.