topic Re: How to get QR code to transfer public mobile number to new phone? in Get Support

How to get QR code to transfer public mobile number to new phone?

Yeenin — Tue, 27 Jan 2026 21:49:12 GMT

I chatted with public mobile help chat and it told me I must purchase an e sim which I did, installed it and was supposed to receive a confirmation email containing a QR code so I can scan it and transfer my current public mobility number to my new phone. I didn't get confirmation email. Have been trying since last night to figure out a way to get the QR code. I tried to submit a ticket to get help but submitted at least 10 times with no results. What now.

Re: How to get QR code to transfer public mobile number to new phone?

hTideGnow — Tue, 27 Jan 2026 21:28:19 GMT

hi @Yeenin

are you existing customer trying to move eSIM to new phone ? or new subscriber?

if you are existing customer and just got a new phone and new eSIM there, What you need to do is to download the PM app on the new phone, login to the app, go to Account page and choose Buy sim card and select eSIM.

the system might still charge you the $5. Pay and install the esim first.

Re: How to get QR code to transfer public mobile number to new phone?

hTideGnow — Tue, 27 Jan 2026 21:47:19 GMT

hi @Teeann

is this from AI? half of those do not apply with My Account

2. there is no QR code in the my account portal
and all the pages to Where to find do not apply at all. Eg, there is no "Manage my SIM" or "My SIM page"

Re: How to get QR code to transfer public mobile number to new phone?

Yeenin — Thu, 05 Feb 2026 04:02:55 GMT

Thanks, I was in contact with an agent and after hours per day and several days, 7 new Esims, with Qr code provided by the agent, I finally got my number transported to my new phone. They reimbursed me for all the Esims I bought.