topic Re: Porting transfer in Get Support

Porting transfer

ZJK — Tue, 27 Jan 2026 21:32:37 GMT

My porting transfer has not been completed. I was unable to reply to TELUS within 90 min so the transfer request was cancelled. I need PUBLIC to redo the request.

eSIM duplication refund

ZJK — Mon, 26 Jan 2026 00:41:53 GMT

i ordered an eSIM with my original subscription set up and was having trouble. It appears in my phone settings but when I turn it on and switch off TELUS, I still can't call out. So I ordered a SECOND eSIM on your App for $5 and it did the same thing. I'd like to remove the second eSIM and get my $5 refunded or credited.

Re: eSIM duplication refund

Handy1 — Mon, 26 Jan 2026 00:43:09 GMT

@ZJK Support can help with that no worries

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Public SIM not active

ZJK — Tue, 27 Jan 2026 03:20:24 GMT

I signed up yesterday and during the process I was told that PUBLIC would cancel my TELUS account automatically. I checked today and my TELUS account is still active. Am I correct that PUBLIC would cancel my TELUS account automatically as expected? I would like to proceed with PUBLIC but this is holding me up. Please advise

Re: Public SIM not active

hTideGnow — Tue, 27 Jan 2026 03:21:14 GMT

hi @ZJK

yes, the port will cancel the Telus account

since your Telus accout is still up, it means port is not completed

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Public SIM not active

slusagm — Tue, 27 Jan 2026 03:22:26 GMT

You need to check if the port is completed, likely not

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Porting transfer

slusagm — Tue, 27 Jan 2026 21:39:15 GMT

some said replying after 90 mins still valid. You can put back the Telus sim and reply Yes if you see the text

Re: Porting transfer

Teeann — Tue, 27 Jan 2026 21:39:20 GMT

Steps to Restart the Port:

1. Contact Public Mobile:

· Reach out to Public Mobile's customer support.

· Explain that the port request was cancelled because you missed the verification window.

· Ask them to initiate a new port request for your number.

2. Have Your Information Ready:

· Your current TELUS account number

· Account PIN/password with TELUS

· The exact name on the TELUS account

· Service address on file with TELUS

3. Stay Available:

· Once Public Mobile resubmits the request, keep your phone nearby.

· You'll receive another verification text/email that you must reply to within 90 minutes.

Important Notes:

· Do NOT cancel your TELUS service - the number must remain active to port.

· Public Mobile will handle the resubmission; TELUS can't restart it from their end.

· The entire process typically takes 2-4 hours once properly initiated.

Re: Porting transfer

hTideGnow — Tue, 27 Jan 2026 21:39:54 GMT

hi @ZJK

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Porting transfer

ZJK — Tue, 27 Jan 2026 22:44:36 GMT

Thanks, done that and nothing. TELUS says it must be initiated by PUBLIC.