topic Re: New subscriber but do not receive any messages or phone in Get Support

New subscriber but do not receive any messages or phone

Atryan — Sun, 25 Jan 2026 13:28:46 GMT

Hello i just subscribed from fido yesterday but i am not receiving any message or call. Who do I reach out? Someone please help.

Re: New subscriber but do not receive any messages or phone

hairbag1 — Sun, 25 Jan 2026 04:19:31 GMT

@Atryan

you can message customer support using this link...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New subscriber but do not receive any messages or phone

slusagm — Sun, 25 Jan 2026 04:20:51 GMT

@Atryan

i don't think the port was completed

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: New subscriber but do not receive any messages or phone

hTideGnow — Sun, 25 Jan 2026 04:20:57 GMT

hi @Atryan we are only customers here, remove the account number , that is a sensitive info that you need to share only with PM support agent

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

No service for almost 2 days, no response from Cs agents

Atryan — Mon, 26 Jan 2026 00:36:39 GMT

I am a new subscriber. No text or calls since 2 days. Is this normal? Thinking of cancelling my service. Completely fed up.

Re: No service for almost 2 days, no response from Cs agents

Sansan — Mon, 26 Jan 2026 00:40:04 GMT

No, this os NOT normal!!

Huge roll out error with this flash promo. Very messy and untidy.

Hopefully someone will contact you tomorrow.

What troubleshooting have you done?

Re: No service for almost 2 days, no response from Cs agents

Atryan — Mon, 26 Jan 2026 00:41:38 GMT

Tried calling the number i was given. It goes to koodo. I tried tickets to cs agents twice. Trying to transfer number again from the app

Re: No service for almost 2 days, no response from Cs agents

hairbag1 — Mon, 26 Jan 2026 00:43:05 GMT

@Atryan

please use this link to message Customer Support for their help...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No service for almost 2 days, no response from Cs agents

Frank52 — Mon, 26 Jan 2026 03:22:56 GMT

Hi @Atryan,

Sorry to hear about your activation issues. from what I am reading, people are getting some responses back from the Customer Service agents however the wait times and much longer than usual due to the promotion frenzy. The wait time is a minimum of 1 day at the moment. Hang in there. You will get a response and they will help you resolve your issue.

No service for 3 days

Atryan — Tue, 27 Jan 2026 03:14:53 GMT

Hi everyone, i have no service for 3 days. Ss a final solution i deleted my esim. I scanned the qr code and no response. I am getting no response feom cr agents. I want to cancel and do a credit charge back. How can a company have no customer service? Please anyone help. I was supposed to receive some important messages.

Re: No service for 3 days

golfball — Tue, 27 Jan 2026 03:21:53 GMT

You shouldn't delete the eSIM as you then need to acquire a new one. Customer service is very busy as many people are trying to sign up for the current sale.

Is there an error showing regarding the lack of service?

Re: New subscriber but do not receive any messages or phone

CSA_PM — Tue, 27 Jan 2026 21:25:44 GMT

Hi

I sent you a private message to your created ticket.