topic SIM on my iPhone in Get Support

SIM on my iPhone

Nick102 — Tue, 27 Jan 2026 21:08:14 GMT

您好，我想在我的iPhone 16 Pro Max上激活公共移动的eSIM，但我还没有收到二维码或用于手动设置的SM-DP+信息。请问您能否生成一个可用的eSIM激活二维码或提供手动设置的详细信息？谢谢！

Re: SIM on my iPhone

hTideGnow — Tue, 27 Jan 2026 21:10:34 GMT

@Nick102 wrote:

您好，我想在我的iPhone 16 Pro Max上激活公共移动的eSIM，但我还没有收到二维码或用于手动设置的SM-DP+信息。请问您能否生成一个可用的eSIM激活二维码或提供手动设置的详细信息？谢谢！
Translate by Bing:
Hello, I want to activate the eSIM for public mobility on my iPhone 16 Pro Max, but I haven't received a QR code or SM-DP+ information for manual setup. Can you generate a working eSIM activation QR code or provide details for manual settings? Thank you!

hi @Nick102

you don't need the QR code, if you used the app to subscribe, the eSIM would have been installed already

So, can you double check if the PM eSIM is already showing up on your Sim Manager or Settings-> Cellular?

if yes, then you need to manually enable it and set it as Primary (please also remove old carrier sim card and disable old carrier esim)

but if it is not there you will need to ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SIM on my iPhone

Nick102 — Tue, 27 Jan 2026 21:20:45 GMT

Why can't you give me a QR code? It would make things simpler. Your app doesn't work properly and I can't install eSIM.

Re: SIM on my iPhone

hTideGnow — Tue, 27 Jan 2026 21:24:02 GMT

HI @Nick102

I am only a customer

so, you confirm the PM eSIM is not there?

if you receive the QR code in email, you can try

if that QR code does not work, you have to check with agent. From all the posts we saw, agent usually ask people to get a physical sim card first, link to the account first and change it back to eSIM after

Re: SIM on my iPhone

Nick102 — Tue, 27 Jan 2026 21:29:39 GMT

Sorry, I thought you were the customer service. I haven't received any email about the QR code and I can't get in touch with them. The App shows that the eSIM installation failed.