Transferring number

Hinlamtam — Tue, 27 Jan 2026 21:09:52 GMT

I ported my number from Fizz yesterday at 5 pm. Outgoing calls work, but incoming calls still route to Fizz. The port-in is not fully completed. I sent msg to CS agent yesterday, and they said will complete the process in 90 mins. Now it still not working, please help.

Re: Transferring number

hTideGnow — Tue, 27 Jan 2026 20:49:37 GMT

hi @Hinlamtam

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Transferring number in Get Support

Transferring number

Re: Transferring number