topic SIM card in Get Support

SIM card

Oilan — Tue, 27 Jan 2026 21:11:40 GMT

I can't use the SIM card activate phone.

Re: SIM card

hTideGnow — Tue, 27 Jan 2026 20:27:07 GMT

hi @Oilan

can you provide us more details?

and your sim card is a PM sim card? never used before?

Trouble with eSIM activate and reset the system is stuck because my phone cannot support e_SIM

Oilan — Sat, 31 Jan 2026 02:40:33 GMT

My phone cannot support e_SIM and need to reset the system in last step Esim activate.

Re: Trouble with eSIM activate and reset the system is stuck because my phone cannot support e_SIM

BKNS27 — Sat, 31 Jan 2026 03:10:59 GMT

@Oilan

Your will need to purchase a SIM. It is available for $5 at Amazon with fast shipping. If you order from PM, it will take about 2 weeks to 3 weeks to arrive.

Once you have the SIM, login with the email you used for the purchase of the 50% off promo.

Trouble with eSIM activate and the system is stuck because my phone cannot support e_SIM

Oilan — Sat, 31 Jan 2026 20:01:42 GMT

My present SMS and phone number is 1604xxxxx, my phone cannot support e_SIM and I need to reset your eSIM activation and switch to physical SIM card. MY physical SIM card ICCID number is 8912230000xxxxxxxxxx.

Please help me to solve the problem, thank you!

Re: Trouble with eSIM activate and the system is stuck because my phone cannot support e_SIM

Chalupa_Batman — Sat, 31 Jan 2026 19:57:47 GMT

Please click on that arrow in your box and edit your phone number and other private info. These are not private forums.

You need to contact support to send out a physical SIM card.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.