topic Re: Porting number in Get Support

Porting number

Ross72 — Tue, 27 Jan 2026 18:28:44 GMT

I tried porting my number from Fizz mobile. I got the text and accepted, I was told that my IMEI was wrong. I can make cake calls but cant recieve them. Please redo the tranfer. I cant even submit a ticket

Re: Porting number

computergeek541 — Tue, 27 Jan 2026 18:29:16 GMT

@Ross72 wrote:
I tried porting my number from Fizz mobile. I got the text and accepted, I was told that my IMEI was wrong. I can make cake calls but cant recieve them. Please redo the tranfer. I cant even submit a ticket

As the ticket submition is failing, please send a private message to CS_Agent using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting number

Rolandsoft — Tue, 27 Jan 2026 18:53:33 GMT

I ported 5 lines from Fizz and all of them seemed to ported ok, but 4 of them still cannot receive calls.. the last one did not send sms for the authorization to transfer, but the esim activated and seems to have the same number. I submitted a ticket askjng for the sms authorization process and after a couple of minutes they replied and activated the transfer. Once we confirmed the sms transfer the Fizz acct sent an email confirming deactivation of the acct. The other 4 accts have not deactivated yet so if your acct is still active it means the transfer is not complete yet

Re: Porting number

Ross72 — Tue, 27 Jan 2026 18:57:28 GMT

Thank you for your reply! My account with Fizz is still active. The number seems like it has partially ported as I can make calls but cannot recieve them. I submitted a ticket with the account number and others

Re: Porting number

Ross72 — Tue, 27 Jan 2026 19:07:56 GMT

A ticket was finally submitted