topic problem with talks and sms in Get Support

problem with talks and sms

felixqin — Tue, 27 Jan 2026 19:00:48 GMT

I am transferring my number from Fizz to Public Mobile yesterday 1.26. The data (internet) is working fine, but I cannot make/receive phone calls or send/receive text messages.Here are my details:Phone number to port 438-365-9806

i already replied yes to fizz sms It seems like a "Partial Port" issue. Could you please help me re-trigger the porting process or check if there is any information mismatch?

Re: problem with talks and sms

hTideGnow — Tue, 27 Jan 2026 19:06:11 GMT

hi @felixqin

we are just customers in this community, remove your phone number

With your porting issue, PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: problem with talks and sms

Katheer — Tue, 27 Jan 2026 19:11:22 GMT

Hi @hTideGnow

can you send me the porting support team number as well? im have issues activating my iMessages and FaceTime