topic eSIM installation failed and duplicate payment occurred. in Get Support

eSIM installation failed and duplicate payment occurred.

JJKK00 — Tue, 27 Jan 2026 18:46:48 GMT

I have bought the subscription on Jan 26, 2026 but I have not received any Activation summary email with eSIM QR code so I can’t install eSIM on my phone.

I managed to log in around midnight, but I found that my subscription had expired. I clicked “subscribe with current plan” but I was charged again. This was a duplicate charge.

My phone is currently unable to receive any calls or texts. I've submitted a ticket, but haven't received a response.

What can I do to resolve this?

Is there a way to contact customer service directly?

Thank you.

Re: eSIM installation failed and duplicate payment occurred.

hTideGnow — Tue, 27 Jan 2026 18:47:58 GMT

hi @JJKK00

work with PM on the activation and the overcharge. Do not try to reverse it with credit card or it will affect your account here

to ask PM support agent for help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage