topic eSIM installation - No QR Code or Activation email received in Get Support

eSIM installation - No QR Code or Activation email received

Tonia12 — Tue, 27 Jan 2026 18:31:55 GMT

Hi,

I have tried several times to activate my eSIM. I have met all other conditions but the activation would not go through successfully. Please help!

Re: eSIM installation - No QR Code or Activation email received

hTideGnow — Tue, 27 Jan 2026 18:34:47 GMT

hi @Tonia12

try reboot the phone and login to app again and see if you can complete the subscription

and if you are activating eSIM, can you double check if the PM eSIM is already showing up on your Sim Manager or Settings-> Cellular?

if yes, then you need to manually enable it and set it as Primary (please also remove old carrier sim card and disable old carrier esim)

but if you still cannot complete subscription or sim not there, ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSIM installation - No QR Code or Activation email received

Tonia12 — Tue, 27 Jan 2026 18:43:06 GMT

Hi, this is where i am stuck. I have started my phone and i do not see Public mobile show up in the settings of my phone yet.

Re: eSIM installation - No QR Code or Activation email received

Kevinno — Tue, 27 Jan 2026 21:39:42 GMT

Are you sure a customer agent will respond. I have tried and waited for over a day. Is it just a hiccup with the flash sale? Will I honestly get a response that doesn’t just keep telling me to contact an agent. I have tried purchasing an eSIM 3x (despite it being free with subscription) and followed all instructions but still no service.