topic Re: Mobile Data Not Working After Switching to PM in Get Support

Mobile Data Not Working After Switching to PM

Celimechiou — Tue, 27 Jan 2026 16:15:11 GMT

I transferred from Bell to Public Mobile yesterday, but I haven’t been able to use mobile data for two days. I can’t browse the internet, use apps that require data (such as messaging apps), or scroll on Instagram. However, I do receive notifications, and my texting and calling work normally.

I’ve already tried the following troubleshooting steps, but nothing has helped:

Resetting network settings
Enabling data roaming
Rebooting my phone
Deleting unused eSIMs (Bell)
Toggling Airplane Mode on and off
Checking my APN — it currently shows isp.mb.com, and I’m not sure if this is causing the issue, but I am not able to edit it.

Re: Mobile Data Not Working After Switching to PM

LeePublic1 — Tue, 27 Jan 2026 16:18:59 GMT

You may have deleted your previous active Bell eSIMs, it is not recommended to do that until the port is complete.

If you're still having trouble, go to the chatbot and type "Support ticket".

Start a Chat

Re: Mobile Data Not Working After Switching to PM

Neshiah — Tue, 27 Jan 2026 17:44:42 GMT

Same issue. Still not fixed. No replies from the support ticket or private message to PM support.

is your issue fixed?

Re: Mobile Data Not Working After Switching to PM

Celimechiou — Tue, 27 Jan 2026 18:00:55 GMT

Yes! So turns out that my personal VPN was always on, which means it's blocking me from connecting the internet. I am not sure if you have the same issue, but that's my case! After I turn off my VPN, everything works fine!

Re: Mobile Data Not Working After Switching to PM

Lyonz17 — Tue, 27 Jan 2026 18:04:43 GMT

My girlfriend who switched 3 days ago also has the same issue. Everything works except she has no data… She messages to the agents 3 days ago and no replies nothing.

If any agent is reading this her PM name is @ValRoy. She posted here couple days ago.