topic Re: New Activation in Get Support

New Activation

Monika010 — Tue, 27 Jan 2026 18:35:53 GMT

Good day,

I subscribed to this plan 2 days ago. My eSim did not work and I had to delete it. How can I reinstall a new eSim. The bar code that I received in my email inbox does not work.

Thank you

Re: New Activation

hTideGnow — Tue, 27 Jan 2026 17:34:58 GMT

hi @Monika010

oh, the eSIM should not be deleted

if you can still login to the PM app on the phone, go to Account page and Purchase sim card and buy new eSIM

if you cannot buy new esim, you will have to ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New Activation

LeePublic1 — Tue, 27 Jan 2026 17:34:58 GMT

Login to your account, and rebuy another eSIM, it's $5 but since you're having issues, support should give you a credit to offset that.