topic Re: no talk included?? in Get Support

no talk included??

Gord110 — Tue, 04 Jan 2022 23:18:14 GMT

Just got the phone hooked up with Public. I got the $40 canada wide talk, international text & pictures, and 4 gb of data. Had a call went straight to mail box. Called him said my plan did not include talk. why would i get a plan with no talk. Tried to create an account got told the pin number was wrong. Either way the plan has talk. How do I get this fixed

Re: no talk included??

Anonymous — Tue, 26 Jun 2018 14:43:45 GMT

Apparently the Oracles are asleep. 🙂

This looks like a job for the Moderators.

Send them all the identifying information you think you provided and they should get you sorted. It might be that the promo has switched up a bit and so some transitional issues might be happening.

Re: no talk included??

LEGO — Tue, 26 Jun 2018 14:47:40 GMT

@Gord110

Did you port your phone number recently? It is always better to continue to use your old provider until service stop working, then you know that transfer was completed and you can swap your SIM cards.

If it has been 3 hours (for mobile number) since you ported, the port is either still in the process of being completed or is stuck. Landline / VoIP numbers might take up to 10 days to port over. You will need to send a private message to a Moderator_Team, they will help to resolve your problem and will check provisioning on your account!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

You will receive a response within an hour, if you are lucky OR it might take up to 48 hours, if your luck is run out!

Re: no talk included??

closng — Tue, 26 Jun 2018 14:47:18 GMT

@Gord110 wrote:
Just got the phone hooked up with Public. I got the $40 canada wide talk, international text & pictures, and 4 gb of data. Had a call went straight to mail box. Called him said my plan did not include talk. why would i get a plan with no talk. Tried to create an account got told the pin number was wrong. Either way the plan has talk. How do I get this fixed

Hi @Gord110,

I would try to restart your phone and see if that helps.

If not, you will have to contact the Moderators.

Click on the following link to send a message to the Moderators for assistance, be sure to include a detailed explanation of your issue, account number, phone number, 4 digit PIN, and account email address:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: no talk included??

NDesai — Tue, 26 Jun 2018 15:11:46 GMT

@Gord110 Login to your self-serve account and verify that your plan details lists talk. If yes, something else is wrong. May be there is something wrong with port in as mentioned above?

Re: no talk included??

srlawren — Tue, 26 Jun 2018 16:04:49 GMT

@LEGO porting doesn't affect outbound calls, which also are not working for @Gord110. This sounds more like an activation gltich (although to be fair there may also be porting issues--the inbound call going right to voicemail may in fact be Gord's mailbox at his previous provider).

@Gord110 if you haven't already, please do send a private message to the moderator team as has been noted, to get yourself into the queue. Hope they fix it quickly.

Re: no talk included??

Gord110 — Tue, 26 Jun 2018 16:26:57 GMT

already done thanks

Re: no talk included??

Gord110 — Tue, 26 Jun 2018 16:29:48 GMT

the phone has been out of service for over 6 months. I did not go from one provider to another. So porting I don't think is the issue.

Re: no talk included??

mimmo — Tue, 26 Jun 2018 16:48:13 GMT

@Gord110 wrote:
the phone has been out of service for over 6 months. I did not go from one provider to another. So porting I don't think is the issue.

what do you mean out of service over 6 months?

Re: no talk included??

MacMe — Tue, 26 Jun 2018 16:48:23 GMT

@Gord110 wrote:
the phone has been out of service for over 6 months. I did not go from one provider to another. So porting I don't think is the issue.

When you port a number, it has to be active. So it could be the problem.

Re: no talk included??

Anonymous — Tue, 26 Jun 2018 17:02:33 GMT

@Gord110 wrote:
the phone has been out of service for over 6 months. I did not go from one provider to another. So porting I don't think is the issue.

But has your service been inactive/not paid-up for over 6 months?

If so, that's why your old account info isn't working.

Re: no talk included??

Gord110 — Tue, 26 Jun 2018 17:53:55 GMT

phone was on another provider until about 6 months ago.. been deactived from that provider, ie no bills no service, nothing. (ws the brother in laws) hooked it up last Friday on Public

Re: no talk included??

mimmo — Tue, 26 Jun 2018 17:59:58 GMT

to port a number you need to have an active number with your old provider. I think you will have to do a number change in self serve and get assigned a new number.

Re: no talk included??

stonechucker — Tue, 26 Jun 2018 18:18:13 GMT

I'm confused - is the original poster actually trying to port a number (which may or may not be from an old provider), or has the OP just activated a new line?

With the phone not being used for 6 months, was there another active plan in the mix, landline, VoIP, or cellular???

I'm not sure all the information to determine the action required has been presented.

Re: no talk included??

closng — Tue, 26 Jun 2018 18:42:57 GMT

@stonechucker wrote:
I'm confused - is the original poster actually trying to port a number (which may or may not be from an old provider), or has the OP just activated a new line?

With the phone not being used for 6 months, was there another active plan in the mix, landline, VoIP, or cellular???

I'm not sure all the information to determine the action required has been presented.

Based on OP's latest response, seems like he/she tried to port a number that was cancelled 6 months ago, if this is the case, unfortunately, @Gord110 you will need to pick a new number.

Re: no talk included??

Gord110 — Tue, 26 Jun 2018 19:05:24 GMT

the number i have was issued last friday

from public mobility

Re: no talk included??

Gord110 — Tue, 26 Jun 2018 19:13:21 GMT

ok here it is.. i got a phone from the brother in law been sitting on my dresser for about 3 months .. he hadn'tused it and had cancelled his plan a it was paid off and he upgraded to a new ohone. Last friday i went in a got a sim card for public. i then found out that the phone was locked. had the phone unlocked. connected it to public mobile. never used it as i do not use my phone for everything. First phone in about 15 years. ok so now thats done phone say it is connected. Now today i have i get a phone call from a buddy .. he tells me the call went strait to the mail box... i call him the guy on the end say my plan does no include talk. I have the $40.00 plan which includes Canada wide talk, international text and pictures and 4 gb of data. Cool. As for the other provider there is none the only number I have for this phone is the one given by public

Re: no talk included??

Gord110 — Tue, 26 Jun 2018 19:19:15 GMT

oh and i never ported anything... don't even know what it is ... plugged the sim card in and everything connected. My question is why can't i call my buddies cell it is a canadian number.

Re: no talk included??

mimmo — Tue, 26 Jun 2018 19:41:45 GMT

@Gord110 thanks for the clarification. at this point I would message the moderators. and ask for help. include your sim card number. you have mentioned unable to call/receive calls. also what is the phone in question make and model?

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
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Typical response time is between 1-3 hours, but can be up to 48 hours.
There is no need to send multiple messages.

Re: no talk included??

Gord110 — Tue, 26 Jun 2018 19:44:18 GMT

thanks