topic Re: lost phone transfer in Get Support

lost phone transfer

BLhome — Tue, 27 Jan 2026 17:02:33 GMT

help please

Need to transfer number to a new sim and phome. how?

Re: lost phone transfer

hTideGnow — Tue, 27 Jan 2026 17:05:34 GMT

hi @BLhome

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: lost phone transfer

LeePublic1 — Tue, 27 Jan 2026 17:05:54 GMT

They are super overwhelmed by the promotion, it'll take a while to clear the backlog.

If you're still having trouble, go to the chatbot and type "Support ticket".

Start a Chat

Re: lost phone transfer

BKNS27 — Tue, 27 Jan 2026 17:19:10 GMT

@BLhome

If you are an existing member. You will need to login to your account then under Account tab then to Change Your SIM Card and everything will be transferred to the new SIM. Reboot your phone after you put the new SIM into your new phone.

Re: lost phone transfer

Moses_B — Fri, 30 Jan 2026 03:20:28 GMT

@BLhome We apologize for the delay, and appreciate your patience, please double-check your community inbox, as one of our team members has responded to your private message.