topic Re: Unable to receive call in Get Support

Unable to receive call

Soufdudium — Tue, 27 Jan 2026 17:14:20 GMT

I just switches from fizz and i’m not able to receive calls. I received the text message to confirm the transfer, the transfer was approved, but publicmobile informed me there was an error.

I tried submitting a ticket,, but support keeps repeating the same thing and it’s now working.

Re: Unable to receive call

hTideGnow — Tue, 27 Jan 2026 17:18:42 GMT

hi @Soufdudium

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unable to receive call

jxc — Tue, 27 Jan 2026 17:42:47 GMT

Can you please also send me the porting support team number? I transferred my number last night, but public immediately sent me a text saying there’s problem transferring my number due to incorrect ESN/MEID. Currently can only call out but cannot receive call, send/receive text

Re: Unable to receive call

Soufdudium — Tue, 27 Jan 2026 17:47:51 GMT

Ok finally it’s working. I did not do anything. I think there was just a delay since so many people jumped on the 50% offer.