topic Re: No reply from CS agent in Get Support

No reply from CS agent

AbbyUser1 — Tue, 27 Jan 2026 17:02:07 GMT

How long does it typically take a CS agent to reply to a message?

Asked about a Sim card that does not work 2 days ago. No reply yet.

Re: No reply from CS agent

LeePublic1 — Tue, 27 Jan 2026 16:57:13 GMT

They are super overwhelmed by the promotion, it'll take a while to clear the backlog.

If you're still having trouble, go to the chatbot and type "Support ticket".

Start a Chat

Re: No reply from CS agent

hzz4343 — Tue, 27 Jan 2026 17:00:14 GMT

FYI They replied me like half days frequency

Re: No reply from CS agent

computergeek541 — Tue, 27 Jan 2026 17:01:56 GMT

@LeePublic1 wrote:
They are super overwhelmed by the promotion, it'll take a while to clear the backlog.
If you're still having trouble, go to the chatbot and type "Support ticket".
Start a Chat

The customer has already opened a ticket. Opening more tickets can actually cause more backlog.

Re: No reply from CS agent

SamSong2345 — Tue, 27 Jan 2026 17:35:27 GMT

I have also been waiting for 2 days. No reply whatsoever.

Re: No reply from CS agent

SamSong2345 — Wed, 28 Jan 2026 15:52:17 GMT

@AbbyUser1 did you receive any response from CS agent? I am still waiting.

Re: No reply from CS agent

AbbyUser1 — Wed, 28 Jan 2026 18:01:05 GMT

Still waiting too. 4 days for me.