topic Re: How to get help in Get Support

How to get help

Alberenntz — Tue, 27 Jan 2026 16:45:46 GMT

Signed up 4 phones and 2 of the numbers don't work. I think the IEMI numbers may have gotten used on both phone numbers

Re: How to get help

hTideGnow — Tue, 27 Jan 2026 16:46:35 GMT

for porting, it is best to use account number

And PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number Transfer: Troubleshooting Steps

Alberenntz — Fri, 30 Jan 2026 17:51:53 GMT

This is the most painful process i have ever dealt with. I have made a switch to other carriers and not had issues. The kicker is they may have lost my number in the process.

Re: Number Transfer: Troubleshooting Steps

CSA_PM — Fri, 30 Jan 2026 18:13:58 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.