topic Re: Port error with IMEI in Get Support

Port error with IMEI

Justmepkp — Tue, 27 Jan 2026 14:39:19 GMT

Hi again,

So I thought my phone was transferred yesterday but discovered last night that I wasn’t able to get messages or phone calls and my old provider was still active. So I called my provider this morning and it turns out they had my old phone on file still, as I bought my iPhone directly from Apple. So the request yesterday did not go through. I wasn’t able to use the account number for the transfer because the providers’s account number has 10 numbers and PM needed 9 numbers, so I used my IMEI instead. I have now updated the information with my old carrier but they can’t do anything until they receive a new port request from PM. I just logged a ticket but wondering if anyone knows how long it will actually take them to resubmit this now as I know they are extremely back logged due to the flash sale 😭

Re: Port error with IMEI

hTideGnow — Tue, 27 Jan 2026 14:41:48 GMT

hi @Justmepkp

using account number is safer. Yes, you need to add zero to the front, but if it is Fizz, you add zeros to the end

anyway, PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Port error with IMEI

LuLuFish — Tue, 27 Jan 2026 14:56:09 GMT

same here, sent private message 6 hours ago. Could you sent the porting support team number to me. Thanks.

Re: Port error with IMEI

CptHindsight — Tue, 27 Jan 2026 15:01:10 GMT

Do you work for Public? I've had a support ticket since 8 PM yesterday and can't use my phone at all since switching. I need help asap since I have a job interview today.

Re: Port error with IMEI

Hjz_Claire — Tue, 27 Jan 2026 15:04:23 GMT

I have the same issue, can you send me the porting support team numebr as well. Thanks

Re: Port error with IMEI

Justmepkp — Tue, 27 Jan 2026 16:20:23 GMT

Thank you sooo much! I was on hold for about 40 minutes but she said it will be reprocessed at 12:50 today 😊 I did submit a ticket already but I guess there’s no way to withdraw that?

Re: Port error with IMEI

hTideGnow — Tue, 27 Jan 2026 16:24:15 GMT

hi @Justmepkp

keep that ticket. In case the 12:50 got delay and agent replies after, you can ask them then

Re: Port error with IMEI

Justmepkp — Tue, 27 Jan 2026 16:27:58 GMT

Ok will do. Thanks again.

Re: Port error with IMEI

rickyjames69 — Tue, 27 Jan 2026 16:29:17 GMT

Hi could you please send me the PM porting number as well? In the same situation

Re: Port error with IMEI

Hjz_Claire — Tue, 27 Jan 2026 17:20:56 GMT

can you provide me the PM porting number as well? I am in the same situtaion

Re: Port error with IMEI

hTideGnow — Tue, 27 Jan 2026 17:21:50 GMT

hi @Hjz_Claire @rickyjames69

sent and please check your Community inbox

Re: Port error with IMEI

Justmepkp — Tue, 27 Jan 2026 18:36:56 GMT

Just a quick update - all good now! 😊 Love this community. Thanks so much hTideGnow ❤️