topic Re: Transfer phone number in Get Support

Transfer phone number

JJL3 — Tue, 27 Jan 2026 15:47:35 GMT

I have completed the transfer of phone number process last night and got to the stage that “I texted Yes to terminate my old phone number and transfer to Public Mobile”. I was asked to wait for the next step as it could take up to 5 hours. This morning I logged into my account and no information on what to do next. I tried to make a call and it’s not working. Can someone help me out with the next step? I have not inserted the new SIM card yet. Should I try it now?

Re: Transfer phone number

hTideGnow — Tue, 27 Jan 2026 15:49:15 GMT

hi @JJL3

you removed your old carrier sim card? And make sure PM sim is enabled and set as Primary.

Then reboot phone and reset network settings and try

if PM is a physical sim, try it on another phone

but if you need PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transfer phone number

LeePublic1 — Tue, 27 Jan 2026 15:50:21 GMT

Try inserting the new SIM into your phone, it may be fully ported to that SIM.