topic Re: PUK needed for locked sim in Get Support

PUK needed for locked sim

Jeff_H1 — Tue, 27 Jan 2026 15:07:50 GMT

I'm a new customer and trying to get my phone to work. When I restart my iphone it shows a System message "SIM locked" which takes me to an "Enter PUK" screen.

I'm unable to login to my account because of MFA.

Any help is greatly appreciated.

Thanks.

Re: PUK needed for locked sim

Sansan — Tue, 27 Jan 2026 14:55:47 GMT

@Jeff_H1 you can message agents at the link below for assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: PUK needed for locked sim

Jeff_H1 — Tue, 27 Jan 2026 15:08:53 GMT

Thanks Sansan. I've submitted a private message to them.

Re: PUK needed for locked sim

computergeek541 — Tue, 27 Jan 2026 15:09:11 GMT

@Jeff_H1 wrote:
I'm a new customer and trying to get my phone to work. When I restart my iphone it shows a System message "SIM locked" which takes me to an "Enter PUK" screen.
I'm unable to login to my account because of MFA.

You'll need to open a ticket throught the chatbot to ask for the SIM card's PUK. Ony a customer support agent at Public Mobile can provide this. When logging in, use the didn't get code/resend code button to have the 2FA code sent to your e-mail address.

Re: PUK needed for locked sim

Jeff_H1 — Tue, 27 Jan 2026 18:59:45 GMT

Moderator - please remove this post if it violates any community rules.

I had recent success getting PUK unlock code by registering for a call back (with a different phone number) for Koodo Prepaid customers. https://www.koodomobile.com/en/prepaid-plans The agent that called me back was very friendly and helpful. They were able to help me and, once my account was verified, they provided me with the correct code to unlock my sim.