topic Porting error, I am stuck in Get Support

Porting error, I am stuck

Banlan — Tue, 27 Jan 2026 14:39:11 GMT

Hi,

I bought physical SIM yesterday, and chose the package and paid online. Then followed the steps to download the APP for activation, but in the end it said there is an error when I tried to transfer my number over. I am pretty sure I entered right account information. Now I am stuck, sent a private message to CS_Support last night, no response. Am I still able to get this flash sale? Could someone help me? Thanks.

Re: Porting error, I am stuck

hTideGnow — Tue, 27 Jan 2026 14:43:35 GMT

hi @Banlan

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Porting error, I am stuck

James161722 — Tue, 27 Jan 2026 15:07:47 GMT

I ended up activating my account yesterday and trying to report in my number from Rogers with the IMEI and tried to pour in with the account number as well, but I keep getting error. Is there a solution