Can't activate services

Ryan58 — Tue, 27 Jan 2026 13:55:02 GMT

Hello

I tried for several hours to transfer my number from rogers to Public without success. I have 2 lines I wanted to bring over but it wont work. The system says I need to speak to an agent to complete.

If someone can't assist I would appreciate it

Re: Can't activate services

hTideGnow — Tue, 27 Jan 2026 13:29:16 GMT

hi @Ryan58

try reboot the phone and login to app again and see if you can complete the subscription

and if you are activating eSIM, can you double check if the PM eSIM is already showing up on your Sim Manager or Settings-> Ceulluar?

if yes, then you need to manually enable it and set it as Primary (please also remove old carrier sim card and disable old carrier esim)

but if you still cannot complete subscription or sim not there, ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Can't activate services in Get Support

Can't activate services

Re: Can't activate services