topic Re: ESIM wont install in Get Support

ESIM wont install

AJLB — Tue, 27 Jan 2026 13:59:18 GMT

I have been trying to install my ESIM, the installation has failed. I have retried installing it the 3 times allowed and it still hasn't worked. i have gone through the list and nothing else has worked. now i am stuck in SOS.

Re: ESIM wont install

hTideGnow — Tue, 27 Jan 2026 13:26:29 GMT

hi @AJLB

if you use the app, it have installed the eSIM for you already.

can you double check if the PM eSIM is already showing up on your Sim Manager or Settings-> Ceulluar?

if yes, then you need to manually enable it

but if it is not there you will need to ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: ESIM wont install

fixin1 — Tue, 27 Jan 2026 13:28:39 GMT

@AJLB - Sounds like a provision error. Have you tried restarting your phone, or going into the eSIM in your settings and attempting to select the network labeled "Public Mobile" "Koodo" or "Telus"?

Otherwise you would need to contact an agent.

Contact Link - https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you, and check via Private Message, located within your community mailbox or by clicking this link here: Mailbox