topic Re: Data is not working in Get Support

Data is not working

Stevenbui — Tue, 27 Jan 2026 12:59:32 GMT

Line is active and I can make calls but It’s just my data that doesn’t work. I’ve tried restarting the phone, taking old SIM card out, airplane mode etc. is there a fix?

Re: Data is not working

slusagm — Tue, 27 Jan 2026 12:49:16 GMT

What phone is that?

Reboot phone and Reset network settings

Re: Data is not working

Stevenbui — Tue, 27 Jan 2026 12:53:11 GMT

Tried rebooting and resetting network settings and still no fix

Re: Data is not working

MichelleT20 — Tue, 27 Jan 2026 13:21:47 GMT

I am experiencing the same issue ever since activation on January 25th. And have done all the troubleshooting steps (reset, configure APN etc) to resolve and still no fix.

Re: Data is not working

Stevenbui — Tue, 27 Jan 2026 13:27:27 GMT

Yeah mines been like this since the 24th and still nothing

Re: Data is not working

MichelleT20 — Tue, 27 Jan 2026 13:36:57 GMT

What phone do you use? And are you using a physical or e-sim?

Re: Data is not working

Stevenbui — Tue, 27 Jan 2026 13:37:45 GMT

Using iphone 14 pro with e-sim

Re: Data is not working

Stevenbui — Tue, 27 Jan 2026 13:38:15 GMT

and thing is ive had family members sign after days after me with e-sim and they have no issues at all

Re: Data is not working

MJ2003 — Tue, 27 Jan 2026 14:02:27 GMT

I had the same issue since 24th, tried everything but no luck

Re: Data is not working

MichelleT20 — Wed, 28 Jan 2026 14:51:27 GMT

I'm wondering if we need to reinstall the e-sim but, I'm afraid if I delete the current e-sim I won't have any cell service. I'm very disappointed it is taking so long for the support team to resolve these major issues and it's been 4 days for you.