topic Re: Free eSim! in Get Support

Free eSim!

SoggyCereal — Tue, 27 Jan 2026 12:44:14 GMT

I know it's supposed to be a "free" eSim but, when I go to get it on my new phone that is compatible with it I have to pay for the eSim it says. Am I missing something here????

Re: Free eSim!

golfball — Tue, 27 Jan 2026 08:50:38 GMT

I believe you only get one free eSIM when initially activating. But you can ask customer service to reimburse the charge.

Re: Free eSim!

computergeek541 — Tue, 27 Jan 2026 12:44:46 GMT

@golfball wrote:
I believe you only get one free eSIM when initially activating. But you can ask customer service to reimburse the charge.

Replacement eSIMs are also free when a customer is siwtching devices dependent on a few conditions such as the freqency of the requests. Also, the eSIM is not always free with new account activation.