topic Re: Not able to call all Toll Free Numbers from my phone in Get Support

Not able to call all Toll Free Numbers from my phone

Vng21 — Tue, 27 Jan 2026 12:37:04 GMT

I recently not able to call all Toll Free numbers: Netflix, Westjest and Mastercard Prepaid Centre. I reset the phone and it isn’t working. Please help! Thanks,

Re: Not able to call all Toll Free Numbers from my phone

computergeek541 — Tue, 27 Jan 2026 12:38:31 GMT

@Vng21 wrote:
I recently not able to call all Toll Free numbers: Netflix, Westjest and Mastercard Prepaid Centre. I reset the phone and it isn’t working. Please help! Thanks,

The inability to make toll free calls has been affecting some Public Mobile cutomers, often after recently using some roaming services. Please open a ticket through the chatbot to and a Public Mobile customer support agent can fix this for you.

Re: Not able to call all Toll Free Numbers from my phone

1barrettdaniel2 — Tue, 17 Feb 2026 19:23:17 GMT

What is the permenant solution for this. I have had this happen 3 times this year already and while a backend reset helps, it doesnt stop it happening once again a short time later. Something is a miss and needs to be corrected? Could using an e-sim help instead of a physical sim card?

Re: Not able to call all Toll Free Numbers from my phone

hTideGnow — Tue, 17 Feb 2026 19:24:57 GMT

hi @1barrettdaniel2

sim card type is not the reason, it is the system.

you have worked with agent before to resolve the toll free issue? open another ticket and ask them to fix and why it keeps happening

Re: Not able to call all Toll Free Numbers from my phone

deviantintegra1 — Mon, 13 Apr 2026 20:22:03 GMT

This is still a problem - I was in the US a few weeks ago, and toll free numbers are now broken for me. I've pinged support, but anyone hear of a permanent fix?