topic Re: Telephone repeatly call number 9025804001 by itself in Get Support

Telephone repeatly call number 9025804001 by itself

SonPham — Tue, 04 Jan 2022 23:18:10 GMT

I justed activated Public Mobile Plan: "$10 / 30 days / 50 minutes / 50 texts" in a Walmart store a few days ago. I check "my usage" on Public Mobile web site and found that my phone is calling a number 9025804001 by itself repeatedly, also it showed that I have used 5 minutes of my 50 monthly minutes (10%). I have captured a sample below from "my usage". I checked in my phone history and there are no outgoing calls to 9025804001. Therefore this is reported on Public Mobile web site only.

25/06/2018 5:34 Outgoing Call 613XXXXXXX 9025804001 All NS 0:00:05 Minutes $0.00
25/06/2018 3:49 Outgoing Call 613XXXXXXX 9025804001 All NS 0:00:06 Minutes $0.00
25/06/2018 2:48 Outgoing Call 613XXXXXXX 9025804001 All NS 0:00:05 Minutes $0.00
25/06/2018 11:51 Outgoing Call 613XXXXXXX 9025804001 All NS 0:00:06 Minutes $0.00
25/06/2018 7:36 Outgoing Call 613XXXXXXX 9025804001 All NS 0:00:14 Minutes $0.00

I reversed loop up and found the number to belong to Telus in the Halifax area.

(902) 580-4001
Telus Communications Inc. Mobile
Halifax NS

I know that Telus is the parent of Public Mobile. Could someone tell me what is going on? This must be a screw up in the billing software. I also want those call charges to my minutes to be reversed.

Thanks.

Re: Telephone repeatly call number 9025804001 by itself

SIM-phony — Tue, 26 Jun 2018 01:09:47 GMT

I'd suggest private messaging the Moderator Team to look into it. They might be able to undo the minute charges aswell. Here's how to contact them.

Need assistance with your account, activation, or service?

You'll need to contact the Community Moderator Team to get assistance with your account. Oracles and Users cannot access account information; do not send them any private information on yourself or your account/s.
The Community Moderator Team are Public Mobile support employees who can assist with your issue/s. Only they can access account information.
For more detailed information, read the knowledge article.
For your convenience, here's a link to send them a private message.
Here's how to read and reply to private messages.

In your private message please include the following:

Your Public Mobile phone number.
Your 4 digit PIN; if you don't know yours look below.
Your account’s e-mail address.
A detailed explanation of your issue/s.

Don't know your PIN? Provide any three of the following:

Your complete mailing address.
Your e-mail address.
An alternate phone number associated with your account.
Your date of birth.
The last top up date & amount.

When will they get back to you?:

Support hours are in EDT and run Mon-Fri 9AM to 9PM, and Sat-Sun from 9AM to 7:30PM. Outside of these hours they will not be responding to private messages, and will be queued for the next day. So don't worry, they will get to you.
Messages are responded to in the order in which they are received, which can affect response time depending on queue length.
Usual response time varies between 1-3 hours, but can take up to 48 hours.
Please do not send multiple separate private messages, as it slows down support.

Re: Telephone repeatly call number 9025804001 by itself

MacMe — Tue, 26 Jun 2018 01:12:06 GMT

I believe that's the voicemail number.

Re: Telephone repeatly call number 9025804001 by itself

wetcoaster — Tue, 26 Jun 2018 01:13:44 GMT

@SonPham wrote:
I justed activated Public Mobile Plan: "$10 / 30 days / 50 minutes / 50 texts" in a Walmart store a few days ago. I check "my usage" on Public Mobile web site and found that my phone is calling a number 9025804001 by itself repeatedly, also it showed that I have used 5 minutes of my 50 monthly minutes (10%). I have captured a sample below from "my usage". I checked in my phone history and there are no outgoing calls to 9025804001. Therefore this is reported on Public Mobile web site only.

25/06/2018 5:34 Outgoing Call 613XXXXXXX 9025804001 All NS 0:00:05 Minutes $0.00
25/06/2018 3:49 Outgoing Call 613XXXXXXX 9025804001 All NS 0:00:06 Minutes $0.00
25/06/2018 2:48 Outgoing Call 613XXXXXXX 9025804001 All NS 0:00:05 Minutes $0.00
25/06/2018 11:51 Outgoing Call 613XXXXXXX 9025804001 All NS 0:00:06 Minutes $0.00
25/06/2018 7:36 Outgoing Call 613XXXXXXX 9025804001 All NS 0:00:14 Minutes $0.00

I reversed loop up and found the number to belong to Telus in the Halifax area.
(902) 580-4001
Telus Communications Inc. Mobile
Halifax NS
I know that Telus is the parent of Public Mobile. Could someone tell me what is going on? This must be a screw up in the billing software. I also want those call charges to my minutes to be reversed.

Thanks.

That's your voice mail box. So the phone is not "calling by itself", these are calls that don't get through on your phone for whatever reason and are rerouted to voice mail.

Re: Telephone repeatly call number 9025804001 by itself

SIM-phony — Tue, 26 Jun 2018 01:14:57 GMT

Is it? I didn't recognise it since it's 1-778-580-4001 in BC.

Re: Telephone repeatly call number 9025804001 by itself

MacMe — Tue, 26 Jun 2018 01:16:17 GMT

@SIM-phony wrote:
Is it? I didn't recognise it since it's 1-778-580-4001 in BC.

Probably different in each province.

Re: Telephone repeatly call number 9025804001 by itself

wetcoaster — Tue, 26 Jun 2018 01:20:19 GMT

@SIM-phony wrote:
Is it? I didn't recognise it since it's 1-778-580-4001 in BC.

My understanding is that the OP is not in BC so it would be their regional voice mail center. Most Public Mobile Voice Mail numbers are xxx-580-4001 or xxx-580-4002, with the xxx being an area code in your region/province.

Re: Telephone repeatly call number 9025804001 by itself

SIM-phony — Tue, 26 Jun 2018 01:20:15 GMT

Thanks, anyway I'm going to link a guide to disable voicemail if @SonPham wants to do so. Link here: Link

Re: Telephone repeatly call number 9025804001 by itself

Ba — Tue, 26 Jun 2018 01:22:56 GMT

Probably that is the time spent on setting up your voicemail. I lost just about the same amount (5 minutes) when I set up my voicemail after activating a new account.

Re: Telephone repeatly call number 9025804001 by itself

MacMe — Tue, 26 Jun 2018 04:47:36 GMT

@Ba wrote:
Probably that is the time spent on setting up your voicemail. I lost just about the same amount (5 minutes) when I set up my voicemail after activating a new account.

No, it's probably when someone called but the phone wasn't answered so it went to voicemail.

Re: Telephone repeatly call number 9025804001 by itself

Orz — Tue, 26 Jun 2018 02:12:28 GMT

Call forwarding and using your cellphone to access VM count towards the 50 minutes in your plan. The number looks like PM's voicemail # (my VM is always 647-580-4001).

You can call your 9025804001 from another line to access your VM so it will not eat into your 50 minutes.

Re: Telephone repeatly call number 9025804001 by itself

MacMe — Tue, 26 Jun 2018 02:28:22 GMT

@SonPham wrote:
I justed activated Public Mobile Plan: "$10 / 30 days / 50 minutes / 50 texts" in a Walmart store a few days ago. I check "my usage" on Public Mobile web site and found that my phone is calling a number 9025804001 by itself repeatedly, also it showed that I have used 5 minutes of my 50 monthly minutes (10%).

I also want those call charges to my minutes to be reversed.

Those voicemails that someone left you shouldn't use up any minutes as long as you don't retrieve them:

https://productioncommunity.publicmobile.ca/t5/Announcements/Plan-updates-new-10-limited-talk-and-text-plan/m-p/247022/highlight/true#M16467

Re: Telephone repeatly call number 9025804001 by itself

mimmo — Tue, 26 Jun 2018 02:31:14 GMT

@MacMe I believe you are incorrect voicemail does use minutes evenretrirving from land lines.

There were some revisions and changes to what uses and doesn't use minutes. Unfortunately call forwarding and all voicemail Pete put on the use minutes side.

Re: Telephone repeatly call number 9025804001 by itself

MacMe — Tue, 26 Jun 2018 02:42:12 GMT

This was from a few days ago:

@Brooke_C wrote:
If a friend calls you, leaves a voicemail and you choose to not retrieve this message, your minutes will not be used.

https://productioncommunity.publicmobile.ca/t5/Announcements/Plan-updates-new-10-limited-talk-and-text-plan/m-p/247022/highlight/true#M16467

Re: Telephone repeatly call number 9025804001 by itself

mimmo — Tue, 26 Jun 2018 03:04:01 GMT

@MacMe i might have mis understood/misinterperted your message. the way i read it is if someone leave you a voice mail but you dont get it you are saying it will not use your minutes. if that is what you saying i still believe it is wrong. from the updated FAQ :

uses minutes: Retrieving or leaving voicemail messages

my reading of it is as follows:

If someone leaves you a 1 minute message and you retreive it you pay two time once for them leaving it the second for listening to it. if you decide to ignore the voicemail and let it be deleted in due time (without listening to it) then you only pay for for the person leaving the message.

Re: Telephone repeatly call number 9025804001 by itself

MacMe — Tue, 26 Jun 2018 03:30:44 GMT

I guess I misunderstood what Brooke said:

If a friend calls you, leaves a voicemail and you choose to not retrieve this message, your minutes will not be used.

I thought it meant no minutes are used in this whole process, but you're probably right @mimmo. Its like this:

If a friend calls you, leaves a voicemail (this will use minutes) and you choose to not retrieve this message, your minutes will not be used. (no minutes used)

Re: Telephone repeatly call number 9025804001 by itself

computergeek541 — Tue, 26 Jun 2018 05:09:41 GMT

These aren't phantom outgoing calls to this number. Carriers have long listed calls to the voicemail deposit number as outgoing when there is no outgoing call. The entries in your usage history simply mean that someone was sent to your voicemail box. They don't even necessarily have to leave a message for these usage history entiries to show up.

Now, as for your plan, this should not be using up any part of your 50 minutes, although calling in and listening to your voice messages using your cell phone will.

Re: Telephone repeatly call number 9025804001 by itself

srlawren — Tue, 26 Jun 2018 16:12:41 GMT

It seems there is still confusion out there about this plan and voicemail.

YES, you would EXPECT that someone calling you and the call ending up in your voicemail woudl not uese up your minutes. And this is what PM intended for this plan. However, they ran into technical issues and back-peddled on that. The announcment post has been updated to reflect it. In particular:

What does and does not use my minutes?

Uses Minutes	Doesn’t Use Minutes
Making a call Answering a call Retrieving or leaving voicemail messages Using call forwarding	Calling *611 (the IVR) Making or receiving calls from 911 Using calling apps when connected to Wifi

So YES, you are 100% being charged airtime from your 50 mins whenever a call goes to voicemail, unfortunately.

Also for anyone curious about the various regional voicemail numbers, you can find the list here.

Re: Telephone repeatly call number 9025804001 by itself

computergeek541 — Tue, 26 Jun 2018 18:57:09 GMT

A call going to voicemail using minutes is troubling. I can't say with certainty, but I would not be surprised if a minute would be allocated even if the caller hung up before leaving a message. If that is the case, I would argue that this plan could be next to useless for many people. Hopefully, customers are only charge a minute when an actual message is left. The 50 minute plan is the very type of light usage plan in which users need to be on close control of usage amounts, yet users have no control over airtime used when a call gets directed to voicemail.

I can only think of one carrier that ever charged airtime for voice message deposits. I believe Fido prepaid still does practice this to this day.

Re: Telephone repeatly call number 9025804001 by itself

srlawren — Tue, 26 Jun 2018 19:37:10 GMT

@computergeek541 wrote:
A call going to voicemail using minutes is troubling. I can't say with certainty, but I would not be surprised if a minute would be allocated even if the caller hung up before leaving a message. If that is the case, I would argue that this plan could be next to useless for many people. Hopefully, customers are only charge a minute when an actual message is left. The 50 minute plan is the very type of light usage plan in which users need to be on close control of usage amounts, yet users have no control over airtime used when a call gets directed to voicemail.

@computergeek541 I totally agree that this is not good. I can't confirm either way about your question of whether the caller needs to actually leave you a voicemail message but my belief is that you will be chared as soon as the call hits your outgoing voicemail. The reason I say this is because using call forwarding minutes is now (as of the revised plan) in the column of things that use minutes for this plan, and the call going to your voicemail is really just call forwarding when unavailable. Unfortunately the workaround of recording an extended absence greeting would not help in this case, but the workaround of removing the voicemail box number likely would.