topic Re: esim in Get Support

esim

Willgn — Tue, 27 Jan 2026 06:45:27 GMT

I need a QR code for the esim to activate my phone thanks

Re: esim

Handy1 — Tue, 27 Jan 2026 06:55:28 GMT

@Willgn Check your device sim manger in phone settings chances are eSIM already installed , and set the public mobile eSIM to primary /enabled . If iPhone make sure you toggle on “turn on this line “ then remove old providers sim and reboot the device and reset network settings if still no luck then you will need supports help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: esim

SoggyCereal — Tue, 27 Jan 2026 08:24:36 GMT

Hey if the QR code maybe in the email you provided or, you can download the Public Mobile app and it will walk you through setting it up on your device if it's your first. Or if you already have the app just delete and reinstall and it will take you through set up again.