topic 2 sims overiding in Get Support

2 sims overiding

JJAU — Tue, 27 Jan 2026 12:54:07 GMT

Transferred one number which was successful and tested, then we transferred another number, that number was then overtaken to the first SIM. Now the first number was out of services. The reason we reckon is the two numbers were under same account number at Koodo. Pulling out the numbers from the same old account override the first one.

Appreciate that can be fixed asap.

Meanwhile, when subscribing the service, Public Mobile double charged us, three payments for 2 subscriptions.

Please assist.

Re: 2 sims overiding

Handy1 — Tue, 27 Jan 2026 06:45:05 GMT

@JJAU you going to need support to help straighten out . I’m guessing you used the same device to create second account and that why it over wrote the first account . Best to create second account on second cell phone .otherwise your running on cache issue . They can help with extra charges to if you been over charged

can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: 2 sims overiding

JJAU — Tue, 27 Jan 2026 06:59:44 GMT

Appreciate your suggestions. Just sent the private message and see how it goes.

Thanks again