topic Re: Port failed in Get Support

Port failed

Charlescabate — Tue, 27 Jan 2026 05:16:10 GMT

No incoming calls or texts, but data works. Is there a way I can restart the transfer process?

Re: Port failed

slusagm — Tue, 27 Jan 2026 05:19:07 GMT

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Port failed

rai79 — Tue, 27 Jan 2026 05:19:25 GMT

It looks like your phone transfer was not completed properly. If you didn't respond YES to the approve the transfer within 90 minutes, it can cause the transfer to get stuck. Not to worry though, I have sent you a direct message with the phone number that you can call to re-trigger the porting process. Please check your messages for the phone number to call. Unfortunately, I am unable to post the number in the community forum.

Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage )