topic Re: Sim Card for new activation in Get Support

Sim Card for new activation

RL9 — Tue, 27 Jan 2026 04:31:29 GMT

Bought a physical sim at the store this evening. Tried to sign up for subscription but it says sim card already in use. Store won't assist. Anyone know why this won't work?

Re: Sim Card for new activation

BKNS27 — Tue, 27 Jan 2026 04:33:40 GMT

@RL9

You are the second member with the same issue. Best to contact a CS_Agent for help but indicated where you purchased it from.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim Card for new activation

hTideGnow — Tue, 27 Jan 2026 04:34:23 GMT

hi @RL9

this is something you need to work with the store directly

but since the store refuse to help, try to see if PM agent can help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage