topic Re: Phone number in Get Support

Phone number

Kat2008 — Thu, 29 Jan 2026 01:23:26 GMT

What is customer service phone number of public mobile ?

Re: Phone number

hTideGnow — Tue, 27 Jan 2026 04:30:35 GMT

sorry @Kat2008 , no live number for support issue

you need to  submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone number

golfball — Tue, 27 Jan 2026 04:31:34 GMT

What is the issue you are having?

Re: Phone number

Kat2008 — Wed, 28 Jan 2026 23:45:08 GMT

I ported my number from Freedom to Public Mobile with the help of a public mobile rep. I said yes to the transfer request, got response from freedom that a transfer had been requested. It has been 2 days, the transfer has not worked, I am unable to call/receive calls