topic Re: No Internet Data after Porting in Get Support

No Internet Data after Porting

Rachel789 — Mon, 26 Jan 2026 08:44:39 GMT

Hi everyone, I switched to PM last night and completed the transferring process, currently using esim. I do have signal, can call/text but can’t access the internet for almost 24hrs.

Things I’ve tried:

Restarted the phone
Turned on/off esim cellular
Turned airplane mode on/off
Reset network settings
Removed old physical sim

Basically everything I could. I contacted CS via chat and ticket but no response so far.

Has anyone had this and any fix I should try please?

Thanks!

@CS_Agent

Re: No Internet Data after Porting

BKNS27 — Mon, 26 Jan 2026 09:30:33 GMT

@Rachel789

Looks like you tried all the troubleshooting solutions so the only option is to contact a CS_Agent to help you fix your issue.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No Internet Data after Porting

Rachel789 — Mon, 26 Jan 2026 16:59:46 GMT

They don't respond. I tried to send three tickets already

Re: No Internet Data after Porting

slyfox_pm — Tue, 27 Jan 2026 02:32:24 GMT

Same problem.

Re: No Internet Data after Porting

BKNS27 — Tue, 27 Jan 2026 04:30:35 GMT

@Rachel789

All your tickets will be merged into one so that the agents only deal with one request.