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    <title>topic Re: subscription not activated in Get Support</title>
    <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/subscription-not-activated/m-p/1406243#M961032</link>
    <description>&lt;P&gt;hi&amp;nbsp;&lt;a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/647503"&gt;@dunksky&lt;/a&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;try reboot the phone and login to app again and see if you can complete the subscription&lt;/P&gt;&lt;P&gt;and if you are activating eSIM,&amp;nbsp;can you double check if the PM&amp;nbsp; eSIM is already showing up on your Sim Manager or Settings-&amp;gt; Ceulluar?&lt;/P&gt;&lt;P&gt;if yes, then you need to manually enable it&lt;/P&gt;&lt;P&gt;if not,&amp;nbsp;ask PM support agent to help,&amp;nbsp;&lt;SPAN&gt;you can submit&amp;nbsp; ticket by direct message:&amp;nbsp;&amp;nbsp;&lt;/SPAN&gt;&lt;BR /&gt;&lt;SPAN&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"&gt;https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437&lt;/A&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:&lt;BR /&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&lt;A href="https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage" target="_blank" rel="noopener"&gt;https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage&lt;/A&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;</description>
    <pubDate>Tue, 27 Jan 2026 04:20:29 GMT</pubDate>
    <dc:creator>hTideGnow</dc:creator>
    <dc:date>2026-01-27T04:20:29Z</dc:date>
    <item>
      <title>subscription not activated</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/subscription-not-activated/m-p/1406240#M961030</link>
      <description>&lt;P&gt;received an error when trying to redeem the $20/month 60gb promo plan. please help me activate my esim&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0398.png" style="width: 1320px;"&gt;&lt;img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/183644i5B652556B9C131BE/image-size/medium?v=v2&amp;amp;px=400" role="button" title="IMG_0398.png" alt="IMG_0398.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt; &lt;/P&gt;</description>
      <pubDate>Tue, 27 Jan 2026 04:19:51 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/subscription-not-activated/m-p/1406240#M961030</guid>
      <dc:creator>dunksky</dc:creator>
      <dc:date>2026-01-27T04:19:51Z</dc:date>
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    <item>
      <title>Re: subscription not activated</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/subscription-not-activated/m-p/1406243#M961032</link>
      <description>&lt;P&gt;hi&amp;nbsp;&lt;a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/647503"&gt;@dunksky&lt;/a&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;try reboot the phone and login to app again and see if you can complete the subscription&lt;/P&gt;&lt;P&gt;and if you are activating eSIM,&amp;nbsp;can you double check if the PM&amp;nbsp; eSIM is already showing up on your Sim Manager or Settings-&amp;gt; Ceulluar?&lt;/P&gt;&lt;P&gt;if yes, then you need to manually enable it&lt;/P&gt;&lt;P&gt;if not,&amp;nbsp;ask PM support agent to help,&amp;nbsp;&lt;SPAN&gt;you can submit&amp;nbsp; ticket by direct message:&amp;nbsp;&amp;nbsp;&lt;/SPAN&gt;&lt;BR /&gt;&lt;SPAN&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"&gt;https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437&lt;/A&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:&lt;BR /&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&lt;A href="https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage" target="_blank" rel="noopener"&gt;https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage&lt;/A&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 27 Jan 2026 04:20:29 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/subscription-not-activated/m-p/1406243#M961032</guid>
      <dc:creator>hTideGnow</dc:creator>
      <dc:date>2026-01-27T04:20:29Z</dc:date>
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