topic Confusing in Get Support

Confusing

Jackie_Fung — Tue, 27 Jan 2026 03:58:47 GMT

I’m on step 6 and it give me subscription not activated, already paid and received the SMS for changed. Then nothing happen. I am now unsure which company I am using now.
website and apps Both down…

oops, just got a message saying that having problems as seems the account no. Is wrong… Oh my

Re: Confusing

hTideGnow — Tue, 27 Jan 2026 04:02:14 GMT

hi @Jackie_Fung

try reboot the phone and login to app again and see if you can complete the subscription

and if you are activating eSIM, can you double check if the PM eSIM is already showing up on your Sim Manager or Settings-> Ceulluar?

if yes, then you need to manually enable it

if not, ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Anyone fm fizz experiencing an account no. Error?

Jackie_Fung — Tue, 27 Jan 2026 04:42:21 GMT

Just received a msg fm PM stating that having issue on transferring the no due to wrong account no.

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect account number. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://urlshortner.tiia.ai/xYpc_I

no one call since then. Try to submit a ticket or CS but all in vein. Anyone can share the solution?

thx

Re: Anyone fm fizz experiencing an account no. Error?

hairbag1 — Tue, 27 Jan 2026 04:45:15 GMT

@Jackie_Fung

use this link to dm Customer Support but site is down for maintenance now.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Anyone fm fizz experiencing an account no. Error?

hTideGnow — Tue, 27 Jan 2026 04:43:53 GMT

hi @Jackie_Fung

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Finally logged in but received a msg that my subscription expired

Jackie_Fung — Tue, 27 Jan 2026 05:33:07 GMT

Already paid and received a msg as below. Should I pay one more time or wait. Any suggestion? So headache to change to PM

Your attention is required

Subscription ExpiredYour services are on hold because your plan has expired. Be sure to renew your subscription within the next 90 days or your account will be closed and you will permanently lose your phone number.

Re: Finally logged in but received a msg that my subscription expired

val_val — Tue, 27 Jan 2026 06:34:40 GMT

Same issue here. Sent a message to CS_Agent, still waiting for a reply.

Paid AGAIN! thinking it will activate the subscription (that was a mistake), I don't know what's going on 😕