topic Re: Plan not working properly in Get Support

Plan not working properly

devjoga05 — Tue, 27 Jan 2026 03:54:32 GMT

Have sim, transferred account successfully from Fizz yesterday, data/outgoing calls working but incoming calls/texts and outgoing texts not working

Re: Plan not working properly

hTideGnow — Tue, 27 Jan 2026 03:57:43 GMT

hi @devjoga05

the port was not done

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Plan not working properly

fixin1 — Tue, 27 Jan 2026 03:58:55 GMT

@devjoga05 - I have sent you the porting number for assistance as this is usually that. Or try a restart of your phone and see if your Fizz sim works.

Please view the number I have sent you here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Plan not working properly

devjoga05 — Tue, 27 Jan 2026 03:59:23 GMT

I did get a text from the old carrier, and I believe I did press yes. I will contract the porting team, thank you!

Re: Plan not working properly

Frank52 — Tue, 27 Jan 2026 05:02:27 GMT

It looks like your phone transfer was not completed properly. If you didn't respond YES to the approve the transfer within 90 minutes, it can cause the transfer to get stuck. Not to worry though, I have sent you a direct message with the phone number that you can call to re-trigger the porting process. Please check your messages for the phone number to call. Unfortunately, I am unable to post the number in the community forum.

Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage )